Mark Grossman

Founder of ClaimHelpMe.com
Licensed Public Adjuster | NASCLA Certified Contractor
28 Years in the Restoration Insurance Industry | 35 Years in Construction

About Mark Grossman

My name is Mark Grossman. I’ve spent more than 35 years working in construction and 28 years in the restoration and insurance claims industry.

I started working in construction when I was about 15 years old, learning the trades from the ground up. Over the years I’ve worked across nearly every part of residential construction and reconstruction — roofing, siding, framing, masonry, drywall, finish carpentry, flooring, plumbing, electrical, kitchens, bathrooms, and full renovations.

This experience didn’t come from reading about construction or studying theory. It came from physically doing the work, making mistakes early on, learning from them, and repeating the process thousands of times until the work was done correctly.

Understanding how homes are actually built and rebuilt is critical when evaluating property damage insurance claims, because many claim outcomes depend on understanding the true scope and cost required to restore a damaged property.

Hands-On Construction Experience

Throughout my career I’ve worked on thousands of construction and reconstruction projects, including new construction, major renovations, and rebuilding homes after property damage.

During my years working in restoration and insurance reconstruction, I also designed and built more than 1,500 kitchens, along with thousands of bathrooms, basements, roofs, and structural repairs.

Working on that many projects gives you a practical understanding of how homes are actually built — the materials involved, the sequencing of work, and the real costs required to complete repairs correctly.

That experience becomes especially important when evaluating insurance claims, where understanding the true cost and scope of reconstruction determines how accurately a claim is handled.

Restoration & Mitigation Experience

For the past 28 years, I’ve worked directly in the restoration and insurance claims industry.

My experience includes the full range of mitigation and restoration work involved in property damage losses. I’ve personally performed field work including:

• water extraction
• demolition and debris removal
• structural drying
• pack-outs and contents handling
• reconstruction following fire, water, and storm losses

Over the years I’ve handled everything from small residential water losses to major commercial damage events.

I’ve also been responsible for estimating projects, coordinating reconstruction work, managing restoration crews, and training personnel in mitigation procedures and estimating systems.

Because of that background, I understand every phase of a loss — from initial mitigation and documentation all the way through reconstruction and claim resolution.

Estimating & Project Management

Throughout my career I’ve written and reviewed thousands of reconstruction estimates and managed projects ranging from residential homes to large commercial buildings.

My work has included evaluating damage, determining reconstruction scope, writing detailed estimates, negotiating project costs, and coordinating repairs with contractors and insurance carriers.

That experience allows me to explain the insurance claim process in a way that connects construction reality with how insurance companies evaluate claims.

Areas of Claim Expertise

My experience includes evaluating and working on claims involving:

• Fire damage insurance claims
• Water damage restoration claims
• Smoke and soot contamination losses
• Mitigation and restoration procedures
• Insurance estimating and reconstruction scope
• Coverage limits, depreciation, and claim settlement mechanics

These are the types of issues homeowners often face after a loss but rarely understand until they are already navigating the claim process.

Author of Filing an Insurance Claim

I am also the author of the guide “Filing an Insurance Claim – A Definitive Guide to Maximizing Savings.”

The book was originally published under the pen name Logan Dory. While the guide was released under that name, I am the author of the work and the material reflects my experience in construction, restoration, and insurance claims.

Why I Created ClaimHelpMe.com

After decades working in construction and restoration, I saw the same problem happen repeatedly.

Most homeowners only begin learning how insurance claims actually work after a loss has already happened.

By that point they are often dealing with stress, major repairs, and a process they may have never encountered before.

ClaimHelpMe.com was created to change that.

The platform provides educational claim guides designed to explain:

• how insurance claims are evaluated
• how reconstruction estimates are written
• how documentation affects claim settlements
• how depreciation and coverage limits work
• what homeowners should understand before a loss ever occurs

The goal is simple:

to explain the mechanics of property insurance claims so homeowners can better understand the process.

Claim Guides Written by Mark Grossman

Mark Grossman is the primary author of the educational claim guides published on ClaimHelpMe.com.

These guides cover topics including:

• Fire Damage Insurance Claims
• Smoke & Soot Damage in Fire Claims
• Fire Mitigation and Restoration
• Water Damage Insurance Claims
• Insurance Claim Reserve Numbers
• Scope of Work in Insurance Claims
• Additional Living Expenses (ALE)
• Asbestos in Fire Claims

Explore the full collection of educational resources in the Claim Guides section.

Educational Disclaimer

The information provided on ClaimHelpMe.com is intended for educational purposes only and is designed to help homeowners better understand how property insurance claims are typically handled.

Content on this website does not constitute legal advice or public adjusting representation unless a separate written agreement is entered into in accordance with applicable regulations.